Set your direction, book IiE for January 
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Investors in Excellence
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What Matters Most Bulletin

Start the year off with a great step forward

“Being recognised as an Investor in Excellence means that we can start the year driving continuous improvement, moving in the right direction to become an effective, efficient and agile workforce. This is just the start of how we’re becoming Operationally Excellent in Customer Operations and we now have a great base to build on. Through delivering what matters most to our customers, it’s a great step to achieving our strategic goals”.
Chris Lovatt, E.ON


You’ve made your plans and the scene is set but do your team know your plans for the year ahead? Really? If they don’t know where your organisation is going, they won't feel very inspired or motivated. However, if they feel part of the future and know how they can contribute, they will certainly feel more engaged, valued and part of the bigger picture.


Nothing saps productivity quicker than feeling undervalued. Staff don't need a New Year Honour. Say 'Thank You'. Make sure your team members know their work is appreciated and achievements are not going unnoticed. See how LACE Housing did this by honouring their Excellence Champion.

Write your story for 2017

So often the only stories that make the headlines are the negatives. Make sure your team know the positives. Despite the many uncertainties that 2016 contained, the latest Small Business Index released by the FSB shows confidence at its highest in a year, so the good news is out there and we're sure there are plenty of good news stories in your business. Take time to make your story one of them.

Take Control

Maybe you are feeling the January blues? A positive plan for success can make all the difference. Maybe you made plans but already you feel time has slipped away from putting them into practice. Well, stop right there and take control. Contact us today, to take positive steps for your business in 2017? It’s easy just read on….

Set your direction, book IiE for January 

Just for our newsletter readers, here’s your chance to make the most of January. Kick off the blues and make January count! Book your FREE 2 hour call to share, create and discuss your plans by calling +44 (0)121 746 3150, you can also take advantage of our reduced commitment fee. So there's now no excuse for being blue, just start the success journey with our five point plan.
LACE’s Excellence journey continues

LACE’s Excellence journey continues

Housing staff and volunteers from LACE Housing were recognised at their annual awards.
Read more
Success Planning Tool

Success Planning Tool

What is success and what will it look like?
Download our simple but effective planning tool
5 Point Success Plan

5 Point Success Plan

Will you be a success story in 2017? Here's IiE’s plan to not only sustain your resolution but to turn it in to reality. It couldn’t be easier!
Read more
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